Terms of Service

Cancellation policy

This policy applies to the 10% Advance paid to Eventador on a through-us Service booking. It does not apply to unpaid calendar requests. Days until the event are counted on the day you cancel. The Eventador service charge (a percentage of the Advance, shown when you pay) is deducted from a customer cancel; the net refund is never below ₹0.

Eventador default

• 7 days or fewer until the event: no refund of the Advance.
• 14 days or fewer until the event: no 4-day full-refund grace after payment.
• Otherwise: full refund of the Advance for 4 days after payment; then 50% until the closer of 30 days after payment and the halfway point between payment and the event date; then no refund.

Organizer addendum

Some organizers offer a more generous rule on their Showcase: full refund of the Advance until the event date. That addendum replaces Eventador’s 100% / 50% / 0% bands. The service charge still applies when the customer cancels. Organizers cannot set a stricter schedule than Eventador’s default.

Who cancels

• Customer cancels: refund as above, minus the service charge. The seat on that date reopens.
• Organizer cancels: the customer receives 100% of the Advance. Eventador does not take a service charge. The organizer is not paid out for that booking.

Get verified — business category

When an organizer completes Get verified, they must choose one business category. Eventador sends that value to Cashfree as the Easy Split vendor business_type (an industry enum). It is not the Showcase work type list (stages, catering, hospitality, venue, photography, videography, decoration, entertainment/emcee, planning, makeup/styling, transport). An organization may offer several work types and still has exactly one business category for payouts KYC.

Supported categories (UI label → Cashfree value):

• Entertainment & events — Social Media and Entertainment
• Food & beverages — Food and Beverages
• Travel & hospitality — Travel and Hospitality
• Professional services — Professional Services (Doctors, Lawyers, Architects, CAs, and other Professionals)
• Logistics — Logistics
• Other / general — Miscellaneous

Choosing a category does not change plan entitlements or work types on the Showcase. Admin Approve creates the Cashfree vendor with the category chosen at submit. Other Cashfree industry values are not offered in Eventador.